Introduction: Are you a skilled communicator with a passion for customer service? We have an exciting job vacancy for Contact Center Operators who will play a vital role as the liaison between our company and our valued customers. As a Contact Center Operator, you will handle inbound and outbound calls, follow communication scripts, and ensure exceptional customer service. Join our team and be part of a dynamic work environment.

Job Description: As a Contact Center Operator, your primary responsibility will be managing a large volume of inbound and outbound calls. You will engage with customers, address their queries and concerns, and provide accurate information about our products and services. Your ability to multitask, prioritize, and manage time effectively will be essential. Additionally, you will be responsible for maintaining comprehensive records of all conversations in our call center database. Meeting personal and team targets in terms of quality and quantity is also expected.

Key Attributes: To excel in this role, the following attributes are crucial:

1. Strong phone and verbal communication skills: Effective communication and active listening skills are essential to engage and assist customers professionally.
2. Ability to multitask and manage time effectively: You will handle multiple calls and inquiries simultaneously, so prioritization and time management are critical.
3. Deadline-oriented and responsive: Promptly responding to customer queries and meeting deadlines are key to delivering exceptional customer service.
4. Ability to work long hours: Flexibility to work extended hours is required to meet customer needs and support business operations.
5. Ability to work under pressure: Thriving in a fast-paced and demanding environment is necessary to succeed in this role.

Qualifications and Experience: To be considered for this position, the following qualifications and experience are required:

1. Must hold a Diploma or Degree in Marketing.
2. Previous marketing experience is essential to effectively promote products and services.
3. Experience in call center operations is a plus, demonstrating familiarity with call handling and customer service best practices.

Location: This job vacancy is based in Weija, Accra, providing a convenient location for individuals residing in or near Accra.

How to Apply: If you meet the requirements and are excited about this opportunity, please submit your CV to nova.vectorgh@gmail.com. Ensure your CV highlights your relevant skills, qualifications, and marketing experience.

Closing Date: The closing date for applications is August 20, 2023. Make sure to submit your application before this deadline to be considered for this telemarketing job opportunity.

If you are a motivated individual with strong communication skills and marketing experience, don’t miss the chance to join our team as a Contact Center Operator. This role offers a dynamic work environment, the opportunity to engage with customers, and contribute to our company’s success. Apply today by submitting your CV, and take the first step towards a rewarding career in our Weija-based contact center. Join our team and be part of a customer-focused organization dedicated to delivering exceptional service.